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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy James

June 18, 2026

5  out of  5
rating by Randy James
"I wanna thank Carlos for getting me the price I was looking for, for my manufactured home in Arizona. He did a great job. And I appreciated his help, thank you."
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Kazz

June 3, 2026

5  out of  5
rating by Kazz
"Carlos, walk through different auto insurance options and prices. He was very helpful and signed up for the right one which fit my need. Thank you Carlos."
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Allan Tzeng

April 28, 2026

5  out of  5
rating by Allan Tzeng
"Great service from Ms. Marie from the State Farm office. She is patient and courteous, She was proactive in experimenting coverage options to bring down the premium. Since my new car model was not in the system just yet she had to find the base price of the vehicle to complete quotes. Eventually she found a coverage that I can work with. Thank you, Marie."
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Mo Zojaji

April 27, 2026

5  out of  5
rating by Mo Zojaji
"Kari was so helpful,and did a wonderful job"
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Robbin

April 10, 2026

5  out of  5
rating by Robbin
"Carlos was super helpful in getting my policy transferred from my older car to my new one. Thanks, Carlos!"
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Jakhon Azizkulov

March 24, 2026

5  out of  5
rating by Jakhon Azizkulov
"I had a great experience working with Marie for my auto insurance. She was very professional, patient, and took the time to explain everything clearly, which I really appreciated. Instead of just trying to sell a policy, she actually focused on finding the best coverage for my needs and budget."
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Christopher Thomas

March 20, 2026

5  out of  5
rating by Christopher Thomas
"I have been a customer for many years, it is a pleasure working with Sunny and the entire team to meet our needs for home insurance."
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Neil

March 16, 2026

5  out of  5
rating by Neil
"Sunny was very helpful and through in reviewing our existing home owner policy. The process was very straight forward and she patiently answered any questions we had. She's customer oriented a pleasure to work with."
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Teresa Luo

February 26, 2026

5  out of  5
rating by Teresa Luo
"Sunny is a great agent. Very knowledgeable, responsible, and professional. Highly recommended!"
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Diane Mahler

February 24, 2026

5  out of  5
rating by Diane Mahler
"Carlos was fast and friendly. I appreciate the office calling me back with an affordable quote . Thank you!!"
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Dean Heistand

February 6, 2026

5  out of  5
rating by Dean Heistand
"I love the “This is Jake from State Farm” Commercials. So, when I was comparison shopping for home and auto insurance and called the San Jose office, the phone rang, I was half-way expecting Jake to answer. Well of course he didn’t, but rather I got Carlos, and boy, let me tell you after working with Carlos and securing my bundled package with him, I said goodbye thinking that CARLOS should be the new JAKE!! I used to teach customer service before I retired, and I tell ya, CARLOS would have earned an A+ in my class. He made the experience so enjoyable! His knowledge, his expertise, his personality, and his obvious sense of caring for me and my insurance needs were exemplary! I can’t recommend him highly enough.

So, State Farm… you really should consider making CARLOS the star in your commercials, he sure shined with me!"
We responded:
"Hi Marvin,

Thank you so much for sharing your experience! We’re thrilled to hear that Carlos provided you with such outstanding service and made your insurance process smooth and enjoyable. He truly is a valuable member of our team, and we’re lucky to have him. We’ll be sure to pass along your kind words to Carlos—it’s feedback like yours that motivates us to keep delivering exceptional service. Thanks again for choosing Sunny Susanto State Farm and for your thoughtful recommendation! Take care :)"
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Geewon Lee

February 4, 2026

5  out of  5
rating by Geewon Lee
"Great service!
Sunny was able to help me with my inquiries promptly."
We responded:
"Hi Geewon, thank you so much for your kind review! I’m glad I could assist you promptly with your inquiries. If you ever need anything else, feel free to reach out! Take care :)"
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Pammy E

February 2, 2026

5  out of  5
rating by Pammy E
"I appreciate very much the excellent help I received from Sunny regarding my IRA account. She was quick to respond and very thorough and helpful, following through with friendly assistance and attention to every detail. A great experience!"
We responded:
"Hi Pamela,

Thank you so much for taking the time to share your experience with our office! Your kind words mean a lot to me and the entire team. Please don’t hesitate to reach out if you need anything else — we’re always here to help! "
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Fred Teo

January 29, 2026

5  out of  5
rating by Fred Teo
"Nim Qazi ...you are my top 3 Outstanding Insurance Agent that I have dealt with!
I was shopping for a temporary auto insurance and you really stepped up the plate and delivers. I am overwhelmingly impressed with your product knowledge and more importantly your caring attitude towards your customers. Additionally, your communication and respond time is quick and efficient. Thanks so much for your help and StateFarm is undoubtedly fortunate to have such an employee in you! I wish you and StateFarm continued success!"
We responded:
"Hi Fred,

I really appreciate you taking the time to share your experience with our office and for your thoughtful compliments about Nim. It means a lot to us! I’m so glad we could support you with your temporary auto insurance needs, and we are genuinely looking forward to working with you in the future.

If you ever have any questions or need anything at all, please don’t hesitate to reach out. Take care and talk soon!"
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Teresa

December 23, 2025

5  out of  5
rating by Teresa
"I had a great experience with Carlos, I had questions about my auto policy, and he went above and beyond so I can make a decision with my insurance. Thanks Carlos"
We responded:
"Hi Teresa, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Carlos will be happy to hear your feedback -- we are always here to help! Wishing you and your family happy holidays, take care and stay safe! :)"
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Larry

December 22, 2025

5  out of  5
rating by Larry
"Thanks Carlos for your service, appreciate your help!!"
We responded:
"Hi Larry, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Wishing you and your family happy holidays, take care and stay safe! "
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Priscilla Ochoa

December 22, 2025

5  out of  5
rating by Priscilla Ochoa
"Carlos was very helpful in explaining my insurance options, thank you Carlos for your time!!"
We responded:
"Hi Priscilla, we are thankful for your feedback and kind words to Carlos. It's our pleasure to help you with your insurance needs. If there is anything else we can do to help, please let us know! Wishing you and your family happy holidays, take care! :)"
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Elegance Dance Academy

December 22, 2025

5  out of  5
rating by Elegance Dance Academy
"Thank you Carlos for your assistance!"
We responded:
"Hi, thank you for your 5-star review and we are thankful for your feedback. Please feel free to reach out if you have any question, we are always happy to help! :) "
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Felix Fung

December 20, 2025

5  out of  5
rating by Felix Fung
"I just recently graduated and on a budget so I just needed something affordable. They explained everything simply and helped me get basic liability insurance that fit what I could afford."
We responded:
"Hi Felix, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Take care! :) "
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Debbie Lew

December 19, 2025

5  out of  5
rating by Debbie Lew
"Going into an insurance office for the first time with my daughter felt a little overwhelming, but Sunny made the entire experience comfortable and easy to understand. They took the time to explain everything clearly, answered all of my questions without rushing, and made sure I truly understood everything. I really appreciated how patient and knowledgeable they were throughout the visit. Even with my daughter there, the environment felt welcoming and relaxed. I walked out feeling much more confident and informed, and grateful for how much I learned. I would highly recommend Sunny Susanto to anyone looking for a trustworthy and supportive State Farm insurance agent!!"
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Maya Lew

December 19, 2025

5  out of  5
rating by Maya Lew
"This was my first time learning about car insurance, and it didn’t feel overwhelming at all. Sunny was extremely helpful and took the time to walk me through the entire process step by step. They explained everything clearly, answered all of my questions, and made sure I understood my options before moving forward. Because of Sunny’s patience and knowledge, I felt confident and comfortable with my decision. I really appreciated the great customer service and would definitely recommend working with them."
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Daniel Fabanich

December 18, 2025

5  out of  5
rating by Daniel Fabanich
"Just wanna give a shout out to Marie! Thank you for all the professionalism and helping me out every time I was in need of assistance. If anyone has any questions issues or anything of that nature, Marie is the one you want to talk and deal with."
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Rolan Sargis

December 18, 2025

5  out of  5
rating by Rolan Sargis
"I have been working with Marie at State Farm for over three years and have been extremely happy with the service. Marie is very responsive, always reachable and very helpful."
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Nolan Hal

December 18, 2025

5  out of  5
rating by Nolan Hal
"I got my first car (Prius) and had to get insurance but I had no idea what I was doing. They broke it down and talked me through the process which made it way less stressful. very cool, thanks for the help :D"
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veronica cortes

December 18, 2025

5  out of  5
rating by veronica cortes
"I had an amazing experience working with Marie🤍She was incredibly knowledgeable, patient, and thorough in answering all of my insurance questions✨"